Disaster Management
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| Description | The Internet could have opened worlds for people and businesses, however it has also created a public relations nightmare for businesses. Forums, view Those sites, blogs, and whatever is publishable can apply a company's name in minutes. Remember, 'Yours Is a Very Bad Hotel' presentation that explained one customer's bad experience with a hotel chain? Accommodations are run by people. Humans make mistakes. It is how you handle the problems that may make the huge difference in customer care. Because the hotel's employees did not attempt to help the customer overcome a bad situation, the customer lashed straight back and writers blogged it. If the hotel is along with its game, while it could it'd release its crisis management (also known as reputation management) team to repair its reputation. It's possible for a company to over come poor PR and come out ahead as in the case of PG&E (California's Pacific Gas and Electric company). Still another technique is to utilize Internet monitoring to monitor online articles regarding a company's actions to get ready for negative advertising. Browsing To article maybe provides lessons you might use with your family friend. Some go further and check boards, newsgroups, and online forums. For one more viewpoint, please consider checking out: site link. It's like the story of town gossip who spread false reports about its people. One-day, he felt awful and went along to the chaplain [Rabbi, pastor, priest, or other &mdash get your pick] to ask for forgiveness. The chaplain said,'I will forgive you, but you should do some thing first.' 'Take a pillow, cut it open, and spread the feathers to the winds.' The man thought this was a strange request, but it was an easy enough job, and he did it gladly. When he came ultimately back to tell the chaplain that he had completed it, the chaplain said, 'Now, go and collect the feathers. Since you can forget about make amends for the injury your words have done than you can remember the feathers.' Exactly the same can happen to your organization without a crisis management plan in place. Should you need to be taught further on image, there are lots of databases you might consider investigating. It's possible to survive the disaster and succeed as PG&E did. Do not expect Worldcom to pull-out of its Enron-like chaos. Fraud isn't excusable. And Martha Stewart? She has used a public relations strategist firm in a effort to do damage get a handle on. It'll be worth watching to see what are the results in her case and the way the PR firm attempts to save her reputation. Did you know there is a recall on one of her goods? Brings gas to the fire, does not it?. |
| Web site | http://www.kiwibox.com/pastorleehop/blog/ |
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| Country | United Kingdom |
| Type | University or department |
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| Founder | nwliimdxqeee |
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